Policies

At Avia Spa, we pride ourselves on offering the best care for our guests. Please make yourself aware of our company policies described below. Our policies have been designed to ensure you enjoy a truly peaceful and relaxing visit with us.

Booking appointments

To book all appointments, please call 805.730.7303 or toll-free 877.730.7303, and our customer service personnel will schedule your treatments and help you with any questions you may have. A credit card is required at the time of booking to hold all appointments.

Memberships

AVIA Spa Memberships are now available for substantial monthly savings on facials, massage and nails. Ask any of our associates for details.

Payment Information

We accept credit cards (American Express, MasterCard, Visa) cash, money orders, American Express Travelers Cheques and AVIA Spa gift cards. We do not accept personal checks. Please note that prices are subject to change without prior notice.

Gratuities

Industry standard for gratuity is 15%-20%, but the amount you leave is completely at your discretion. While cash is preferred by most of the therapists, you may leave the tip on your credit card when you pay for your service.

Late Policy

When you book an appointment with us at AVIA Spa your appointment is schedule with a trained therapist, whose time is allocated exclusively to you throughout your treatment. If you are late for a schedule appointment, our company policy offers you two options: You may opt to shorten your treatment; you may perfer to reschedule your appointment at a convenient time; however, a 50% cancellation charge will be incurred.

Cancellation Policy

AVIA Spa understands that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. You will be telephoned before to confirm your appointment. As a courtesy to our guests and staff, we require 24 hours notification of cancellation; failure to do so will result in a 100% charge of your schedule treatment.

How To Spa

For any treatment, please arrive at least 15 minutes early in order to check in, change into your robe, fill out a health questionnaire, and enjoy our facilities. Our day spa includes male and female locker rooms, each complete with showers, a eucalyptus dry sauna, and complimentary toiletries. you will be provided a personal locker, robe and sandals upon check in, Please remove all jewelry and undress to your level of comfort for your treatment. At your scheduled treatment time, your therapist will meet you in our tea lounge and guide you through the rest of your visit with us. Inform your therapist of any health concerns, medical conditions or allergies you may have before beginning your treatment. If you are pregnant, please notify the receptionist at the time of booking as treatments are limited for this condition.

Series are Not Refundable

When you purchase a series of treatments, you will receive a discounted price. Because of this discounted price, the payment is to be made at the beginning of your series. Unfortunately, these series are not refundable.

Products are not refundable - all sales are final.

Cell Phones

To preserve the tranquility of the spa, we respectfully request that Cellular Telephones be turned off or set to silent when you enter the Spa.

Personal Belongings

Lockers are provided for your convenience; however, we are not responsible for personal belongings. Please leave valuables at home or keep them with you during your visit with us.

General

We reserve the right to refuse service to anyone. Children under the age of 12 are NOT permitted in the spa at any time. Children between the ages of 12 and 18 must have parental consent to receive facials or waxing. No exceptions. Spa facilities are available to guests with scheduled spa appointments only.